At MaryJane Reborn Dolls, we are committed to providing the highest quality realistic reborn baby dolls — silicone and vinyl — backed by a clear, fair and transparent policy. We want every customer to shop with complete confidence. Please read our full policy carefully before making a purchase, and do not hesitate to contact us with any questions.
1. Orders & Processing Time
All orders are processed within 2–5 business days after payment is confirmed. Some products may require additional preparation time due to their detailed craftsmanship.
You will receive a confirmation email once your order has been successfully placed.
2. Shipping Policy
We offer worldwide shipping.
- Estimated delivery time: 7–15 business days (depending on location)
- Shipping times may vary due to customs, holidays, or unforeseen delays
- Tracking information will be provided once your order is shipped
Please ensure your shipping address is correct. We are not responsible for delays or lost packages due to incorrect information.
3. Returns & Refunds
We accept returns under the following conditions:
- You must request a return within 7 days of receiving your order
- The item must be unused, in original condition, and in original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and product integrity reasons, the following items are non-refundable:
- Used or damaged items
- Items not in original condition
- Customized or special-order products
4. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Shipping costs are non-refundable unless the item is defective or incorrect.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will arrange a replacement or refund where applicable.
6. Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, processing may have already begun and cancellation may not be possible.
7. Product Disclaimer
Our silicone baby dolls are designed for:
- Collectors
- Gifts
- Display purposes
Our reborn baby dolls are adult collector items intended for individuals aged 14 and over. They are not children’s toys.
They are not intended for unsupervised use by young children.
8. Limitation of Liability
MaryJane Reborn Dolls is not liable for:
- Shipping delays beyond our control
- Misuse of products
- Minor variations in appearance due to handcrafted detailing
9. Contact Information
For any questions regarding your order, returns, or this policy:
Email: info@maryjanereborndolls.com
Website: maryjanereborndolls.com
Effective Date: 10/01/2026
For any questions please visit our Contact page or read our Privacy Policy for information on how we handle your data.
